FAQ

Frequently Asked Questions (FAQs)

Welcome to the Luxewatch FAQ page. Here you’ll find quick answers to the most common questions about shopping with us.

📦 Shipping & Delivery

Q1: Do you offer free shipping?
Yes, we offer free standard shipping within India on all prepaid orders.

Q2: Do you ship internationally?
Yes, we ship worldwide via trusted courier partners like DHL, FedEx, and Aramex. Shipping charges are calculated at checkout.

Q3: How long will my order take to arrive?

  • Domestic (India): 3–7 business days

  • International: 7–15 business days (depending on the destination)

Q4: How can I track my order?
Once shipped, you’ll receive a tracking ID by email/SMS. You can also track your order on our Track Your Order page.

🔄 Returns & Refunds

Q5: Can I return or exchange my watch?
No, Luxewatch follows a strict No Return & No Refund policy. Please check product details carefully before placing an order.

Q6: What if my product arrives damaged or defective?
In the rare case you receive a damaged/defective watch, please contact us within 24 hours of delivery at support@luxewatch.in with unboxing images/video proof. Our team will review the case and provide a suitable resolution.

🛡️ Warranty & Authenticity

Q7: Are the watches sold on Luxewatch authentic?
Yes, all our watches are 100% genuine and brand-new. We do not sell replicas or fakes.

Q8: Do the watches come with a warranty?
Yes, most Luxewatch watches come with a manufacturer’s or store warranty covering manufacturing defects. Warranty details are mentioned in the product description.

Q9: What does the warranty not cover?
The warranty does not cover normal wear & tear, accidental damage, water damage (unless stated as water-resistant), or misuse.

💳 Payments

Q10: What payment methods do you accept?
We accept credit/debit cards, UPI, wallets, net banking, and Cash on Delivery (COD) on select orders.

Q11: Is it safe to shop on Luxewatch?
Yes, our website is secured with SSL encryption for safe and secure transactions.

⌚ Product Care

Q12: How should I care for my watch?

  • Avoid exposing your watch to water, chemicals, or extreme temperatures.

  • Store your watch in a cool, dry place when not in use.

  • Clean gently with a soft, dry cloth.

Q13: Can I replace the strap of my watch?
Yes, most watches allow strap replacement. For premium watches, we recommend visiting an authorized service center.

📞 Customer Support

Q14: How can I contact Luxewatch?
You can reach us at:

  • Email: support@luxewatch.in

  • Phone/WhatsApp: [Add your number here]

  • Business Hours: Mon–Sat, 10 AM – 7 PM